電話相談
COMLでは、医療者ではない相談スタッフがご相談をお聞きしています。そのため、診断をしたり、答えを出したり、方向づけはできませんが、相談者の気持ちに寄り添いながら、じっくりお話を伺っています。そして、相談者ご自身が答えを見つけるための問題整理のお手伝いをし、主体的に問題解決していただける支援やアドバイス、情報提供を心がけています。手紙やFAX、メールによるご相談もお受けしていますが、ご事情を理解するためには対話の必要があることや、お返事に多少の時間がかかりますので、なるべくお電話でお願いします。
大阪
TEL 06-6314-1652
月・水・金 9:00~12:00、13:00~16:00(15:30受付終了)
但し、月曜日が祝日の場合は翌火曜日に振替。
土 9:00~12:00
東京
TEL 03-6459-2660
水・ 木・日 13:00〜17:00
新型コロナウイルス感染拡大の影響で体制が整わず
当分の間、水曜日はお休みします。
これまでの電話相談件数
月\年 | 2021 | 2020 | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
計 | 67 | 1295 | ||||||||
総計 | 63463 | 63396 | ||||||||
1月 | 67 大阪47件 東京20件 |
132 大阪103件 東京29件 |
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2月 | 148 大阪117件 東京31件 |
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3月 | 145 大阪116件 東京29件 |
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4月 | 95 大阪92件 東京3件 |
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5月 | 95 大阪95件 東京0件 |
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6月 | 117 大阪93件 東京24件 |
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7月 | 102 大阪87件 東京15件 |
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8月 | 74 大阪53件 東京21件 |
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9月 | 85 大阪66件 東京19件 |
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10月 | 130 大阪111件 東京19件 |
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11月 | 86 大阪66件 東京20件 |
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12月 | 86 大阪71件 東京15件 |
月\年 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 |
---|---|---|---|---|---|---|---|---|---|---|
計 | 1632 | 1838 | 1606 | 1451 | 1338 | 1163 | 1339 | 1402 | 1560 | 1935 |
総計 | 62101 | 60469 | 58631 | 57025 | 55574 | 54236 | 53073 | 51734 | 50332 | |
1月 | 100 | 112 | 76 | 114 | 86 | 88 | 88 | 108 | 120 | 102 |
2月 | 101 | 123 | 86 | 124 | 88 | 112 | 114 | 126 | 132 | 151 |
3月 | 141 | 144 | 118 | 122 | 232 うちCOML 110番100件 |
101 | 123 | 131 | 129 | 160 |
4月 | 106 | 138 | 99 | 124 | 111 | 101 | 132 | 111 | 130 | 150 |
5月 | 120 大阪107件 東京13件 |
142 | 117 | 133 | 94 | 110 | 153 | 137 | 130 | 151 |
6月 | 160 大阪132件 東京28件 |
155 | 115 | 123 | 109 | 100 | 114 | 112 | 145 | 378 |
7月 | 229 大阪109件 東京20件 COML110番 (大阪)100件 |
292 うちCOML 110番130件 |
217 うちCOML 110番100件 |
117 | 117 | 82 | 117 | 127 | 159 | 157 |
8月 | 127 大阪92件 東京14件 COML110番 (東京)21件 |
202 うちCOML 110番45件 |
251 うちCOML 110番137件 |
188 うちCOML 110番83件 |
85 | 75 | 87 | 83 | 109 | 146 |
9月 | 143 大阪117件 東京26件 |
155 | 128 | 114 | 97 | 115 | 104 | 115 | 153 | 158 |
10月 | 130 大阪104件 東京26件 |
157 | 131 | 101 | 131 | 109 | 111 | 128 | 121 | 163 |
11月 | 141 大阪114件 東京27件 |
117 | 136 | 102 | 93 | 90 | 103 | 126 | 133 | 120 |
12月 | 134 大阪105件 東京29件 |
101 | 132 | 89 | 95 | 80 | 93 | 98 | 99 | 99 |
月\年 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 |
---|---|---|---|---|---|---|---|---|---|---|
計 | 1987 | 2164 | 2866 | 3582 | 3715 | 3876 | 4047 | 3284 | 3624 | 3908 |
1月 | 136 | 192 | 182 | 239 | 294 | 367 | 295 | 233 | 263 | 155 |
2月 | 163 | 178 | 255 | 272 | 253 | 371 | 267 | 215 | 214 | 203 |
3月 | 142 | 160 | 213 | 319 | 376 | 367 | 330 | 245 | 357 | 288 |
4月 | 156 | 184 | 275 | 265 | 271 | 332 | 286 | 202 | 303 | 213 |
5月 | 146 | 147 | 260 | 254 | 304 | 326 | 359 | 223 | 401 | 385 |
6月 | 171 | 374 | 470 | 660 | 673 | 332 | 448 | 265 | 361 | 265 |
7月 | 379 | 199 | 211 | 323 | 273 | 405 | 345 | 497 | 609 | 782 |
8月 | 118 | 142 | 202 | 231 | 263 | 242 | 270 | 280 | 251 | 234 |
9月 | 144 | 162 | 184 | 242 | 234 | 276 | 351 | 252 | 221 | 407 |
10月 | 162 | 142 | 255 | 294 | 274 | 258 | 480 | 336 | 222 | 437 |
11月 | 132 | 136 | 197 | 269 | 289 | 289 | 336 | 280 | 222 | 313 |
12月 | 138 | 148 | 162 | 214 | 211 | 311 | 280 | 256 | 200 | 226 |
月\年 | 1999 | 1998 | 1997 | 1996 | 1995 | 1994 | 1993 | 1992 | 1991 | 1990 |
---|---|---|---|---|---|---|---|---|---|---|
計 | 2706 | 2003 | 1551 | 1567 | 2511 | 881 | 929 | 1010 | 440 | 186 |
1月 | 127 | 101 | 109 | 61 | 76 | 81 | 68 | 90 | 27 | |
2月 | 218 | 109 | 98 | 101 | 57 | 106 | 64 | 74 | 41 | |
3月 | 173 | 127 | 102 | 177 | 1238 | 78 | 65 | 109 | 39 | |
4月 | 175 | 129 | 127 | 102 | 254 | 66 | 41 | 121 | 28 | |
5月 | 200 | 141 | 150 | 138 | 106 | 92 | 62 | 84 | 131 | |
6月 | 231 | 380 | 270 | 115 | 100 | 80 | 75 | 101 | ||
7月 | 340 | 146 | 111 | 368 | 287 | 55 | 111 | 95 | ||
8月 | 218 | 246 | 94 | 121 | 73 | 55 | 102 | 64 | 34 | |
9月 | 327 | 200 | 109 | 107 | 103 | 69 | 84 | 77 | 36 | 26 |
10月 | 322 | 165 | 149 | 92 | 86 | 70 | 86 | 66 | 48 | 27 |
11月 | 207 | 125 | 135 | 97 | 73 | 88 | 102 | 63 | 48 | 6 |
12月 | 168 | 134 | 97 | 88 | 58 | 41 | 69 | 66 | 42 | 93 |
これまでの電話相談傾向
1件の相談のなかに複数の項目が含まれていることがあります。そのため複数回答になったり、下記の項目にあてはまらない場合もあるため、各項目の合計は相談件数の合計とは一致しません。
※2012年からは1年間の区切り方を「年度」に変更しています。
2012年度の統計結果は2012年4月〜2013年3月の相談内容についてまとめたもの、
2013年度の統計結果は2013年4月〜2014年3月の相談内容についてまとめたもの、
2014年度の統計結果は2014年4月〜2015年3月の相談内容についてまとめたもの、
2015年度の統計結果は2015年4月〜2016年3月の相談内容についてまとめたもの、
2016年度の統計結果は2016年4月〜2017年3月の相談内容についてまとめたものです。
2017年度の統計結果は2017年4月〜2018年3月の相談内容についてまとめたものです。
2018年度の統計結果は2018年4月〜2019年3月の相談内容についてまとめたものです。
2018年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 138 | 142 | 155 | 162 | 157 | 155 | 157 | 117 | 101 | 100 | 101 | 141 | |
症状 | 905 | 69 | 73 | 91 | 86 | 89 | 86 | 95 | 71 | 52 | 51 | 69 | 73 |
ドクターへの不満 | 755 | 68 | 73 | 77 | 81 | 60 | 53 | 64 | 56 | 41 | 51 | 59 | 72 |
治療方法 | 449 | 35 | 51 | 47 | 52 | 38 | 48 | 31 | 38 | 21 | 29 | 30 | 29 |
コミュニケーションの取り方 | 442 | 37 | 44 | 44 | 58 | 34 | 45 | 44 | 36 | 23 | 26 | 21 | 30 |
不十分な説明(理解できていない) | 400 | 28 | 43 | 41 | 36 | 31 | 47 | 39 | 28 | 23 | 30 | 26 | 28 |
医療スタッフへの不満 | 242 | 20 | 19 | 20 | 23 | 24 | 18 | 22 | 20 | 18 | 22 | 12 | 24 |
高齢者(75歳以上) | 238 | 21 | 21 | 25 | 19 | 20 | 17 | 24 | 21 | 18 | 21 | 16 | 15 |
薬 | 237 | 30 | 20 | 21 | 17 | 45 | 25 | 23 | 12 | 10 | 13 | 13 | 8 |
転院問題 | 205 | 9 | 22 | 23 | 30 | 12 | 18 | 18 | 16 | 14 | 16 | 17 | 10 |
医療費(差額ベッド料含む) | 178 | 16 | 13 | 11 | 19 | 16 | 15 | 12 | 15 | 17 | 10 | 10 | 24 |
ナースへの不満 | 161 | 13 | 13 | 18 | 13 | 8 | 18 | 18 | 14 | 11 | 10 | 14 | 11 |
法的解決や示談交渉 | 128 | 12 | 15 | 18 | 12 | 11 | 10 | 9 | 10 | 5 | 7 | 7 | 12 |
2017年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 99 | 117 | 115 | 117 | 114 | 128 | 131 | 136 | 132 | 112 | 123 | 144 | |
症状 | 687 | 48 | 58 | 46 | 58 | 52 | 56 | 70 | 53 | 62 | 54 | 52 | 78 |
ドクターへの不満 | 675 | 40 | 44 | 58 | 54 | 60 | 55 | 75 | 62 | 56 | 50 | 62 | 59 |
治療方法 | 373 | 17 | 25 | 22 | 32 | 31 | 34 | 43 | 39 | 36 | 35 | 29 | 30 |
不十分な説明 | 318 | 12 | 20 | 20 | 19 | 27 | 24 | 42 | 35 | 24 | 26 | 28 | 41 |
コミュニケーションの取り方 | 299 | 13 | 16 | 29 | 25 | 23 | 26 | 25 | 38 | 28 | 28 | 29 | 19 |
薬 | 218 | 7 | 19 | 13 | 25 | 23 | 19 | 19 | 10 | 21 | 15 | 15 | 32 |
75歳以上の高齢者 | 196 | 11 | 20 | 12 | 10 | 11 | 19 | 17 | 24 | 15 | 17 | 17 | 23 |
医療スタッフへの不満 | 196 | 9 | 7 | 20 | 21 | 7 | 11 | 19 | 22 | 30 | 14 | 15 | 21 |
転院問題 | 179 | 5 | 12 | 12 | 19 | 22 | 11 | 18 | 15 | 16 | 18 | 15 | 16 |
医療費(差額ベッド料含む) | 146 | 11 | 12 | 16 | 10 | 9 | 14 | 11 | 12 | 15 | 11 | 10 | 15 |
法的解決や示談交渉 | 136 | 9 | 8 | 13 | 13 | 11 | 11 | 10 | 16 | 9 | 15 | 12 | 9 |
ナースへの不満 | 130 | 6 | 10 | 10 | 13 | 14 | 6 | 12 | 14 | 13 | 10 | 8 | 14 |
2016年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 124 | 133 | 123 | 117 | 105 | 114 | 101 | 102 | 89 | 76 | 86 | 118 | |
症状 | 608 | 66 | 60 | 53 | 50 | 65 | 46 | 49 | 48 | 37 | 31 | 42 | 61 |
ドクターへの不満 | 523 | 52 | 48 | 48 | 48 | 45 | 49 | 45 | 36 | 38 | 33 | 34 | 47 |
治療方法 | 256 | 26 | 28 | 24 | 28 | 30 | 16 | 21 | 19 | 10 | 14 | 22 | 18 |
不十分な説明 | 235 | 18 | 30 | 27 | 16 | 22 | 19 | 14 | 19 | 13 | 20 | 17 | 20 |
コミュニケーションの取り方 | 234 | 37 | 20 | 20 | 17 | 15 | 21 | 22 | 13 | 20 | 13 | 13 | 23 |
薬 | 175 | 33 | 20 | 9 | 18 | 11 | 10 | 8 | 12 | 12 | 12 | 11 | 19 |
医療費(差額ベッド料含む) | 156 | 15 | 14 | 11 | 13 | 13 | 14 | 17 | 10 | 15 | 13 | 10 | 11 |
75歳以上の高齢者 | 144 | 13 | 18 | 14 | 14 | 11 | 10 | 6 | 9 | 16 | 12 | 8 | 13 |
医療スタッフへの不満 | 141 | 7 | 10 | 12 | 23 | 9 | 14 | 10 | 3 | 14 | 12 | 14 | 13 |
法的解決や示談交渉 | 115 | 11 | 13 | 8 | 21 | 13 | 10 | 5 | 8 | 7 | 7 | 4 | 8 |
転院問題 | 113 | 14 | 10 | 10 | 9 | 6 | 5 | 8 | 9 | 9 | 8 | 9 | 16 |
ナースへの不満 | 84 | 7 | 7 | 4 | 10 | 10 | 6 | 7 | 3 | 8 | 9 | 10 | 3 |
2015年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 111 | 94 | 109 | 117 | 85 | 97 | 131 | 93 | 95 | 114 | 124 | 122 | |
症状 | 613 | 48 | 49 | 48 | 65 | 37 | 49 | 61 | 43 | 51 | 57 | 53 | 52 |
ドクターへの不満 | 584 | 54 | 43 | 48 | 53 | 32 | 42 | 63 | 41 | 44 | 50 | 58 | 56 |
治療方法 | 341 | 31 | 26 | 32 | 43 | 14 | 34 | 34 | 25 | 23 | 35 | 22 | 22 |
不十分な説明 | 234 | 22 | 18 | 24 | 21 | 6 | 12 | 31 | 11 | 22 | 21 | 19 | 27 |
コミュニケーションの取り方 | 230 | 23 | 20 | 22 | 15 | 9 | 14 | 20 | 15 | 21 | 26 | 21 | 24 |
薬 | 192 | 22 | 22 | 8 | 21 | 7 | 13 | 22 | 17 | 10 | 19 | 13 | 18 |
医療費(差額ベッド料含む) | 189 | 13 | 12 | 15 | 11 | 15 | 9 | 26 | 10 | 20 | 24 | 21 | 13 |
医療スタッフへの不満 | 177 | 11 | 10 | 26 | 22 | 13 | 17 | 15 | 12 | 13 | 14 | 13 | 11 |
75歳以上の高齢者 | 170 | 20 | 10 | 15 | 14 | 10 | 10 | 18 | 13 | 8 | 18 | 14 | 20 |
法的解決や示談交渉 | 160 | 12 | 14 | 10 | 14 | 9 | 19 | 19 | 12 | 12 | 14 | 14 | 11 |
転院問題 | 151 | 15 | 13 | 18 | 15 | 11 | 20 | 7 | 6 | 7 | 12 | 12 | 15 |
ナースへの不満 | 120 | 11 | 6 | 11 | 17 | 7 | 10 | 13 | 7 | 8 | 9 | 6 | 15 |
2014年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 101 | 110 | 100 | 82 | 75 | 115 | 109 | 90 | 80 | 86 | 88 | 132 | |
ドクターへの不満 | 527 | 55 | 40 | 38 | 38 | 39 | 45 | 55 | 34 | 45 | 41 | 38 | 59 |
症状 | 411 | 29 | 40 | 38 | 23 | 23 | 41 | 45 | 38 | 26 | 29 | 33 | 46 |
説明不足 | 290 | 22 | 21 | 17 | 17 | 17 | 26 | 39 | 23 | 24 | 20 | 31 | 33 |
治療方法 | 277 | 26 | 27 | 23 | 17 | 15 | 26 | 21 | 28 | 22 | 22 | 16 | 34 |
コミュニケーションのとり方 | 216 | 23 | 21 | 12 | 21 | 12 | 17 | 19 | 22 | 21 | 13 | 14 | 21 |
75歳以上の高齢者 | 187 | 17 | 26 | 15 | 10 | 8 | 14 | 15 | 11 | 17 | 26 | 8 | 20 |
薬 | 184 | 14 | 15 | 22 | 14 | 12 | 11 | 12 | 13 | 11 | 20 | 17 | 23 |
転院問題 | 157 | 12 | 17 | 10 | 8 | 5 | 14 | 13 | 12 | 11 | 13 | 13 | 29 |
その他の医療者への不満 | 146 | 12 | 11 | 15 | 16 | 5 | 16 | 13 | 10 | 11 | 11 | 8 | 18 |
医療費 | 145 | 7 | 18 | 13 | 8 | 11 | 13 | 9 | 14 | 10 | 12 | 12 | 18 |
法的解決や示談交渉 | 142 | 7 | 12 | 11 | 11 | 7 | 16 | 12 | 17 | 16 | 12 | 9 | 12 |
ナースへの不満 | 123 | 10 | 8 | 10 | 12 | 8 | 12 | 8 | 7 | 6 | 8 | 13 | 21 |
2013年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 132 | 153 | 114 | 117 | 87 | 104 | 111 | 103 | 93 | 88 | 112 | 101 |
ドクターへの不満 | 37.1% (49) |
56.9% (87) |
50.0% (57) |
47.9% (56) |
56.3% (49) |
61.5% (64) |
49.5% (55) |
46.6% (48) |
54.8% (51) |
51.1% (45) |
50.0% (56) |
59.4% (60) |
治療方法 | 28.0% (37) |
19.6% (30) |
31.6% (36) |
29.1% (34) |
26.4% (23) |
31.7% (33) |
25.2% (28) |
35.9% (37) |
32.3% (30) |
29.5% (26) |
34.8% (39) |
28.7% (29) |
症状 | 22.7% (30) |
29.4% (45) |
27.2% (31) |
19.7% (23) |
33.3% (29) |
27.9% (29) |
27.0% (30) |
26.2% (27) |
32.3% (30) |
35.2% (31) |
36.6% (41) |
32.7% (33) |
説明不足 | 26.5% (35) |
26.8% (41) |
29.8% (34) |
30.8% (36) |
32.2% (28) |
25.0% (26) |
27.0% (30) |
36.9% (38) |
32.3% (30) |
22.7% (20) |
32.1% (36) |
21.8% (22) |
コミュニケーションのとり方 | 19.7% (26) |
24.2% (37) |
27.2% (31) |
22.2% (26) |
24.1% (21) |
24.0% (25) |
14.4% (16) |
23.3% (24) |
24.7% (23) |
25.0% (22) |
19.6% (22) |
20.8% (21) |
75歳以上の高齢者 | 15.9% (21) |
15.0% (23) |
19.3% (22) |
21.4% (25) |
16.1% (14) |
24.0% (25) |
18.9% (21) |
12.6% (13) |
17.2% (16) |
11.4% (10) |
23.2% (26) |
17.8% (18) |
その他の医療者への不満 | 12.1% (16) |
20.3% (31) |
11.4% (13) |
16.2% (19) |
12.6% (11) |
19.2% (20) |
18.0% (20) |
14.6% (15) |
12.9% (12) |
13.6% (12) |
10.7% (12) |
13.9% (14) |
ナースへの不満 | 16.7% (22) |
9.2% (14) |
9.6% (11) |
17.9% (21) |
19.5% (17) |
17.3% (18) |
10.8% (12) |
18.4% (19) |
18.3% (17) |
20.5% (18) |
9.8% (11) |
13.9% (14) |
転院問題 | 7.6% (10) |
10.5% (16) |
9.6% (11) |
14.5% (17) |
16.1% (14) |
19.2% (20) |
18.0% (20) |
14.6% (15) |
18.3% (17) |
17.0% (15) |
8.9% (10) |
18.8% (19) |
薬 | 13.6% (18) |
11.1% (17) |
16.7% (19) |
5.1% (6) |
17.2% (15) |
12.5% (13) |
12.6% (14) |
18.4% (19) |
15.1% (14) |
11.4% (10) |
16.1% (18) |
14.9% (15) |
医療費 | 11.4% (15) |
15.0% (23) |
12.3% (14) |
12.0% (14) |
9.2% (8) |
11.5% (12) |
15.3% (17) |
16.5% (17) |
12.9% (12) |
17.0% (15) |
14.3% (16) |
13.9% (14) |
法的解決や示談交渉 | 12.1% (16) |
8.5% (13) |
14.9% (17) |
17.1% (20) |
9.2% (8) |
14.4% (15) |
17.1% (19) |
12.6% (13) |
17.2% (16) |
12.5% (11) |
11.6% (13) |
13.9% (14) |
2012年度 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 111 | 137 | 112 | 127 | 83 | 115 | 128 | 126 | 98 | 88 | 114 | 123 |
ドクターの不満 | 41.4% (46) |
50.4% (69) |
42.9% (48) |
54.3% (69) |
41.0% (34) |
40.0% (46) |
52.3% (67) |
42.9% (54) |
45.9% (45) |
46.6% (41) |
40.4% (46) |
46.3% (57) |
症状 | 49.5% (55) |
40.9% (56) |
36.6% (41) |
37.0% (47) |
33.7% (28) |
30.4% (35) |
37.5% (48) |
28.6% (36) |
22.4% (22) |
25.0% (22) |
18.4% (21) |
24.4% (30) |
治療方法 | 39.6% (44) |
29.2% (40) |
24.1% (27) |
23.6% (30) |
24.1% (20) |
25.2% (29) |
22.7% (29) |
20.6% (26) |
24.5% (24) |
22.7% (20) |
14.9% (17) |
35.0% (43) |
説明不足 | 19.8% (22) |
35.0% (48) |
22.3% (25) |
18.9% (24) |
22.9% (19) |
23.5% (27) |
21.1% (27) |
20.6% (26) |
23.5% (23) |
29.5% (26) |
21.9% (25) |
30.1% (37) |
コミュニケーションのとり方 | 20.7% (23) |
32.1% (44) |
33.0% (37) |
19.7% (25) |
13.3% (11) |
20.0% (23) |
22.7% (29) |
15.9% (20) |
16.3% (16) |
15.9% (14) |
24.6% (28) |
27.6% (34) |
薬 | 21.6% (24) |
19.7% (27) |
25.0% (28) |
18.9% (24) |
14.5% (12) |
20.9% (24) |
11.7% (15) |
15.1% (19) |
16.3% (16) |
23.9% (21) |
12.3% (14) |
15.4% (19) |
その他の医療者の不満 | 15.3% (17) |
21.2% (29) |
12.5% (14) |
16.5% (21) |
18.1% (15) |
20.0% (23) |
20.3% (26) |
15.1% (19) |
18.4% (18) |
17.0% (15) |
14.0% (16) |
11.4% (14) |
転院問題 | 20.7% (23) |
19.0% (26) |
22.3% (25) |
18.9% (24) |
25.3% (21) |
10.4% (12) |
17.2% (22) |
11.9% (15) |
12.2% (12) |
15.9% (14) |
7.9% (9) |
16.3% (20) |
医療費 | 11.7% (13) |
19.0% (26) |
16.1% (18) |
27.6% (35) |
10.8% (9) |
18.3% (21) |
16.4% (21) |
15.9% (20) |
11.2% (11) |
13.6% (12) |
12.3% (14) |
13.0% (16) |
法的解決や示談交渉 | 16.2% (18) |
14.6% (20) |
16.1% (18) |
15.7% (20) |
14.5% (12) |
18.3% (21) |
13.3% (17) |
15.9% (20) |
14.3% (14) |
12.5% (11) |
10.5% (12) |
13.0% (16) |
75歳以上の高齢者 | 11.7% (13) |
11.7% (16) |
16.1% (18) |
15.7% (20) |
16.9% (14) |
12.2% (14) |
15.6% (20) |
14.3% (18) |
18.4% (18) |
17.0% (15) |
13.2% (15) |
13.8% (17) |
ナースの不満 | 6.3% (7) |
15.3% (21) |
8.0% (9) |
18.9% (24) |
12.0% (10) |
10.4% (12) |
9.4% (12) |
11.9% (15) |
17.3% (17) |
10.2% (9) |
13.2% (15) |
10.6% (13) |
2011年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 120 | 132 | 129 | 130 | 130 | 145 | 159 | 109 | 153 | 121 | 133 | 99 |
ドクターへの苦情 | 39.2% (47) |
31.8% (42) |
34.1% (44) |
37.7% (49) |
33.1% (43) |
24.1% (35) |
22.6% (36) |
31.2% (34) |
28.1% (43) |
29.8% (36) |
32.3% (43) |
38.4% (38) |
ドクターの説明不足 | 26.7% (32) |
22.7% (30) |
26.4% (34) |
17.7% (23) |
24.6% (32) |
13.1% (19) |
16.4% (26) |
22.0% (24) |
29.4% (45) |
19.0% (23) |
16.5% (22) |
23.2% (23) |
医療不信 | 25.8% (31) |
28.8% (38) |
22.5% (29) |
30.8% (40) |
30.0% (39) |
20.0% (29) |
13.2% (21) |
17.4% (19) |
16.3% (25) |
14.0% (17) |
17.3% (23) |
18.2% (18) |
医療費 | 18.3% (22) |
12.9% (17) |
7.0% (9) |
13.1% (17) |
15.4% (20) |
6.9% (10) |
13.2% (21) |
12.8% (14) |
13.1% (20) |
9.1% (11) |
7.5% (10) |
13.1% (13) |
法的解決や示談交渉 | 15.8% (19) |
13.6% (18) |
10.1% (13) |
11.5% (15) |
15.4% (20) |
11.0% (16) |
6.3% (10) |
11.0% (12) |
9.8% (15) |
11.6% (14) |
15.0% (20) |
12.1% (12) |
その他の医療者への苦情 | 7.5% (9) |
4.5% (6) |
5.4% (7) |
7.7% (10) |
7.7% (10) |
6.9% (10) |
12.6% (20) |
11.9% (13) |
7.8% (12) |
12.4% (15) |
11.3% (15) |
8.1% (8) |
薬に関すること | 10.8% (13) |
9.1% (12) |
15.5% (20) |
6.9% (9) |
13.8% (18) |
8.3% (12) |
8.8% (14) |
6.4% (7) |
6.5% (10) |
7.4% (9) |
5.3% (7) |
3.0% (3) |
ナースへの苦情 | 8.3% (10) |
10.6% (14) |
7.8% (10) |
3.1% (4) |
3.8% (5) |
5.5% (8) |
6.9% (11) |
7.3% (8) |
5.9% (9) |
6.6% (8) |
9.0% (12) |
3.0% (3) |
セカンド・オピニオン | 4.2% (5) |
1.5% (2) |
0.8% (1) |
2.3% (3) |
3.1% (4) |
1.4% (2) |
3.1% (5) |
0.9% (1) |
4.6% (7) |
2.5% (3) |
3.0% (4) |
1.0% (1) |
情報開示 | 3.3% (4) |
3.8% (5) |
3.9% (5) |
0.8% (1) |
1.5% (2) |
0.0% (0) |
0.6% (1) |
1.8% (2) |
1.3% (2) |
1.7% (2) |
1.5% (2) |
2.0% (2) |
育児関係 | 0.0% (0) |
2.3% (3) |
2.3% (3) |
0.0% (0) |
1.5% (2) |
0.0% (0) |
0.6% (1) |
0.9% (1) |
1.3% (2) |
0.8% (1) |
0.0% (0) |
1.0% (1) |
介護保険 | 0.8% (1) |
1.5% (2) |
0.0% (0) |
0.0% (0) |
0.8% (1) |
1.4% (2) |
0.0% (0) |
0.0% (0) |
2.0% (3) |
0.8% (1) |
0.0% (0) |
0.0% (0) |
院内感染 | 0.0% (0) |
1.5% (2) |
0.8% (1) |
0.8% (1) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
2010年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 102 | 151 | 160 | 150 | 151 | 378 | 157 | 146 | 158 | 163 | 120 | 99 |
ドクターへの苦情 | 30.4% (31) |
26.5% (40) |
26.3% (42) |
22.7% (34) |
33.1% (50) |
22.8% (86) |
31.2% (49) |
32.2% (47) |
34.8% (55) |
27.6% (45) |
27.5% (33) |
21.2% (21) |
ドクターの説明不足 | 16.7% (17) |
23.8% (36) |
13.8% (22) |
11.3% (17) |
26.5% (40) |
17.2% (65) |
26.8% (42) |
21.2% (31) |
19.0% (30) |
18.4% (30) |
19.2% (23) |
16.2% (16) |
医療不信 | 21.6% (22) |
17.9% (27) |
15.0% (24) |
10.0% (15) |
21.2% (32) |
12.2% (46) |
15.3% (24) |
11.6% (17) |
17.7% (28) |
18.4% (30) |
15.8% (19) |
11.1% (11) |
医療費 | 9.8% (10) |
19.9% (30) |
13.8% (22) |
12.0% (18) |
15.2% (23) |
9.0% (34) |
10.2% (16) |
11.6% (17) |
11.4% (18) |
8.6% (14) |
10.8% (13) |
11.1% (11) |
薬に関すること | 14.7% (15) |
9.9% (15) |
7.5% (12) |
8.0% (12) |
14.6% (22) |
14.8% (56) |
10.8% (17) |
12.3% (18) |
5.7% (9) |
12.3% (20) |
9.2% (11) |
10.1% (10) |
法的解決や示談交渉 | 9.8% (10) |
9.9% (15) |
8.1% (13) |
10.0% (15) |
11.3% (17) |
4.5% (17) |
10.8% (17) |
6.2% (9) |
9.5% (15) |
6.1% (10) |
12.5% (15) |
12.1% (12) |
ナースへの苦情 | 7.8% (8) |
6.0% (9) |
6.3% (10) |
4.7% (7) |
8.6% (13) |
5.3% (20) |
4.5% (7) |
6.8% (10) |
8.2% (13) |
6.7% (11) |
3.3% (4) |
7.1% (7) |
その他の医療者への苦情 | 2.9% (3) |
5.3% (8) |
4.4% (7) |
8.7% (13) |
4.6% (7) |
7.4% (28) |
5.7% (9) |
4.1% (6) |
4.4% (7) |
3.1% (5) |
2.5% (3) |
4.0% (4) |
セカンド・オピニオン | 0.0% (0) |
2.6% (4) |
4.4% (7) |
2.7% (4) |
2.0% (3) |
1.3% (5) |
1.3% (2) |
4.1% (6) |
1.3% (2) |
3.1% (5) |
1.7% (2) |
1.0% (1) |
情報開示 | 2.9% (3) |
0.7% (1) |
1.9% (3) |
2.0% (3) |
3.3% (5) |
0.3% (1) |
1.3% (2) |
3.4% (5) |
1.3% (2) |
1.2% (2) |
0.8% (1) |
2.0% (2) |
育児関係 | 0.0% (0) |
2.0% (3) |
1.3% (2) |
1.3% (2) |
1.3% (2) |
0.5% (2) |
0.6% (1) |
0.7% (1) |
0.6% (1) |
1.8% (3) |
0.8% (1) |
1.0% (1) |
介護保険 | 0.0% (0) |
0.7% (1) |
1.3% (2) |
0.7% (1) |
0.0% (0) |
0.3% (1) |
0.0% (0) |
0.0% (0) |
1.3% (2) |
0.6% (1) |
1.7% (2) |
1.0% (1) |
院内感染 | 0.0% (0) |
0.7% (1) |
1.3% (2) |
0.0% (0) |
0.0% (0) |
0.5% (2) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.8% (1) |
0.0% (0) |
2009年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 136 | 163 | 142 | 156 | 146 | 171 | 379 | 118 | 144 | 162 | 132 | 138 |
ドクターへの苦情 | 28.7% (39) |
30.1% (49) |
29.6% (42) |
36.5% (57) |
29.5% (43) |
26.3% (45) |
22.2% (84) |
33.9% (40) |
25.0% (36) |
34.0% (55) |
37.1% (49) |
26.1% (36) |
医療不信 | 21.3% (29) |
23.9% (39) |
23.2% (33) |
23.7% (37) |
21.2% (31) |
22.8% (39) |
15.0% (57) |
21.2% (25) |
20.1% (29) |
24.1% (39) |
25.8% (34) |
18.1% (25) |
ドクターの説明不足 | 24.3% (33) |
19.0% (31) |
22.5% (32) |
21.2% (33) |
21.9% (32) |
18.7% (32) |
15.8% (60) |
28.8% (34) |
16.0% (23) |
17.9% (29) |
21.2% (28) |
13.0% (18) |
薬に関すること | 13.2% (18) |
9.2% (15) |
8.5% (12) |
12.8% (20) |
11.0% (16) |
12.3% (21) |
21.6% (82) |
5.1% (6) |
16.0% (23) |
9.9% (16) |
13.6% (18) |
14.5% (20) |
医療費 | 9.6% (13) |
12.9% (21) |
14.1% (20) |
15.4% (24) |
18.5% (27) |
11.7% (20) |
8.7% (33) |
6.8% (8) |
13.2% (19) |
16.7% (27) |
12.9% (17) |
16.7% (23) |
法的解決や示談交渉 | 16.2% (22) |
7.4% (12) |
12.7% (18) |
14.7% (23) |
12.3% (18) |
12.9% (22) |
7.1% (27) |
6.8% (8) |
12.5% (18) |
9.9% (16) |
16.7% (22) |
10.9% (15) |
その他の医療者への苦情 | 3.7% (5) |
3.1% (5) |
7.0% (10) |
7.1% (11) |
4.8% (7) |
11.1% (19) |
4.5% (17) |
3.4% (4) |
4.2% (6) |
6.2% (10) |
6.1% (8) |
3.6% (5) |
ナースへの苦情 | 3.7% (5) |
4.3% (7) |
8.5% (12) |
5.1% (8) |
2.1% (3) |
4.1% (7) |
4.0% (15) |
3.4% (4) |
7.6% (11) |
4.3% (7) |
6.8% (9) |
6.5% (9) |
セカンド・オピニオン | 2.2% (3) |
3.7% (6) |
4.2% (6) |
5.8% (9) |
2.1% (3) |
1.8% (3) |
3.7% (14) |
1.7% (2) |
3.5% (5) |
3.1% (5) |
2.3% (3) |
2.9% (4) |
情報開示 | 2.2% (3) |
1.8% (3) |
3.5% (5) |
3.2% (5) |
4.1% (6) |
1.8% (3) |
0.8% (3) |
5.1% (6) |
0.0% (0) |
1.9% (3) |
2.3% (3) |
4.3% (6) |
育児関係 | 2.2% (3) |
3.1% (5) |
5.6% (8) |
2.6% (4) |
0.7% (1) |
2.3% (4) |
0.0% (0) |
0.8% (1) |
2.8% (4) |
2.5% (4) |
1.5% (2) |
1.4% (2) |
介護保険 | 0.0% (0) |
0.0% (0) |
0.0% (0) |
1.3% (2) |
0.0% (0) |
0.6% (1) |
0.3% (1) |
0.8% (1) |
0.7% (1) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
院内感染 | 0.0% (0) |
0.6% (1) |
0.0% (0) |
0.6% (1) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
1.2% (2) |
0.0% (0) |
0.0% (0) |
2008年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 192 | 178 | 160 | 184 | 147 | 374 | 199 | 142 | 162 | 142 | 136 | 148 |
ドクターへの苦情 | 31.8% (61) |
30.9% (55) |
36.3% (58) |
25.5% (47) |
30.6% (45) |
19.8% (74) |
23.6% (47) |
34.5% (49) |
25.9% (42) |
25.4% (36) |
30.9% (42) |
27.0% (40) |
医療不信 | 21.9% (42) |
19.1% (34) |
26.3% (42) |
20.1% (37) |
25.9% (38) |
13.9% (52) |
15.6% (31) |
21.8% (31) |
21.0% (34) |
16.9% (24) |
24.3% (33) |
16.9% (25) |
ドクターの説明不足 | 20.8% (40) |
24.7% (44) |
21.9% (35) |
16.3% (30) |
17.0% (25) |
19.0% (71) |
17.6% (35) |
16.2% (23) |
16.0% (26) |
19.0% (27) |
20.6% (28) |
14.2% (21) |
法的解決や示談交渉 | 18.2% (35) |
14.0% (25) |
22.5% (36) |
11.4% (21) |
23.1% (34) |
8.0% (30) |
11.6% (23) |
14.8% (21) |
16.7% (27) |
9.2% (13) |
15.4% (21) |
12.8% (19) |
医療費 | 12.5% (24) |
11.8% (21) |
7.5% (12) |
14.7% (27) |
10.2% (15) |
9.9% (37) |
17.1% (34) |
12.7% (18) |
9.9% (16) |
14.1% (20) |
8.8% (12) |
10.1% (15) |
薬に関すること | 6.3% (12) |
12.4% (22) |
8.8% (14) |
8.2% (15) |
10.2% (15) |
19.0% (71) |
11.1% (22) |
10.6% (15) |
6.2% (10) |
4.2% (6) |
13.2% (18) |
11.5% (17) |
その他の医療者への苦情 | 6.3% (12) |
7.3% (13) |
6.3% (10) |
9.8% (18) |
4.8% (7) |
2.7% (10) |
4.5% (9) |
4.9% (7) |
6.2% (10) |
0.7% (1) |
3.7% (5) |
5.4% (8) |
ナースへの苦情 | 5.7% (11) |
6.7% (12) |
3.8% (6) |
3.8% (7) |
3.4% (5) |
4.0% (15) |
3.5% (7) |
7.0% (10) |
6.8% (11) |
6.3% (9) |
4.4% (6) |
5.4% (8) |
セカンド・オピニオン | 0.5% (1) |
2.8% (5) |
1.3% (2) |
2.2% (4) |
3.4% (5) |
6.1% (23) |
3.5% (7) |
4.9% (7) |
2.5% (4) |
1.4% (2) |
5.1% (7) |
3.4% (5) |
育児関係 | 3.6% (7) |
3.9% (7) |
2.5% (4) |
3.8% (7) |
2.0% (3) |
1.3% (5) |
2.5% (5) |
2.1% (3) |
3.1% (5) |
2.1% (3) |
0.7% (1) |
2.0% (3) |
情報開示 | 3.6% (7) |
1.7% (3) |
1.3% (2) |
1.6% (3) |
0.7% (1) |
2.1% (8) |
2.5% (5) |
1.4% (2) |
4.3% (7) |
2.1% (3) |
2.9% (4) |
1.4% (2) |
介護保険 | 0.0% (0) |
0.0% (0) |
0.0% (0) |
1.1% (2) |
0.0% (0) |
1.1% (4) |
0.5% (1) |
0.7% (1) |
0.6% (1) |
1.4% (2) |
0.0% (0) |
0.7% (1) |
院内感染 | 0.5% (1) |
0.6% (1) |
0.0% (0) |
0.0% (0) |
0.0% (0) |
0.3% (1) |
0.0% (0) |
0.0% (0) |
1.2% (2) |
0.0% (0) |
1.5% (2) |
0.0% (0) |
2007年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 182 | 255 | 213 | 275 | 260 | 470 | 211 | 202 | 184 | 255 | 197 | 162 |
ドクターへの苦情 | 22.5% (41) |
25.1% (64) |
27.2% (58) |
18.9% (52) |
21.9% (57) |
23.0% (108) |
28.9% (61) |
32.2% (65) |
31.0% (57) |
30.6% (78) |
28.4% (56) |
25.9% (42) |
ドクターの説明不足 | 23.1% (42) |
17.6% (45) |
20.2% (43) |
23.6% (65) |
18.5% (48) |
20.2% (95) |
25.6% (54) |
25.2% (51) |
27.7% (51) |
22.0% (56) |
22.3% (44) |
17.3% (28) |
医療不信 | 21.4% (39) |
14.9% (38) |
19.2% (41) |
15.6% (43) |
20.4% (53) |
15.3% (72) |
20.9% (44) |
24.8% (50) |
26.1% (48) |
20.0% (51) |
20.3% (40) |
20.4% (33) |
法的解決や示談交渉 | 9.3% (17) |
14.5% (37) |
9.4% (20) |
10.9% (30) |
11.2% (29) |
11.9% (56) |
19.9% (42) |
18.8% (38) |
15.8% (29) |
13.3% (34) |
18.3% (36) |
17.3% (28) |
薬に関すること | 2.7% (5) |
6.7% (17) |
8.9% (19) |
8.0% (22) |
10.0% (26) |
11.7% (55) |
10.9% (23) |
11.4% (23) |
12.0% (22) |
9.4% (24) |
13.2% (26) |
6.2% (10) |
医療費 | 12.1% (22) |
11.8% (30) |
9.4% (20) |
4.4% (12) |
10.0% (26) |
7.9% (37) |
13.7% (29) |
7.4% (15) |
11.4% (21) |
3.9% (10) |
6.6% (13) |
14.8% (24) |
セカンド・オピニオン | 3.3% (6) |
4.3% (11) |
3.8% (8) |
3.3% (9) |
2.7% (7) |
5.7% (27) |
7.6% (16) |
5.9% (12) |
6.0% (11) |
5.1% (13) |
3.0% (6) |
3.7% (6) |
ナースへの苦情 | 4.4% (8) |
5.5% (14) |
6.6% (14) |
4.7% (13) |
3.1% (8) |
3.4% (16) |
5.7% (12) |
8.9% (18) |
5.4% (10) |
3.9% (10) |
3.6% (7) |
0.6% (1) |
その他の医療者への苦情 | 2.2% (4) |
5.9% (15) |
4.2% (9) |
2.5% (7) |
5.0% (13) |
3.6% (17) |
10.0% (21) |
7.4% (15) |
3.3% (6) |
3.1% (8) |
4.6% (9) |
3.7% (6) |
育児関係 | 2.7% (5) |
4.7% (12) |
4.7% (10) |
5.5% (15) |
4.2% (11) |
2.6% (12) |
3.3% (7) |
3.5% (7) |
2.2% (4) |
1.2% (3) |
4.6% (9) |
6.2% (10) |
情報開示 | 0.5% (1) |
2.4% (6) |
0.9% (2) |
1.1% (3) |
1.9% (5) |
1.1% (5) |
5.2% (11) |
3.0% (6) |
3.3% (6) |
2.4% (6) |
1.0% (2) |
3.1% (5) |
介護保険 | 0.5% (1) |
0% (0) |
0.5% (1) |
0.7% (2) |
0.4% (1) |
0.6% (3) |
1.4% (3) |
1.0% (2) |
1.6% (3) |
0.8% (2) |
0% (0) |
0.6% (1) |
院内感染 | 0.5% (1) |
0.4% (1) |
0.5% (1) |
0.4% (1) |
0.8% (2) |
0.4% (2) |
0.5% (1) |
1.0% (2) |
0.5% (1) |
1.2% (3) |
0% (0) |
0.6% (1) |
2006年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 239 | 272 | 319 | 265 | 254 | 660 | 323 | 231 | 242 | 294 | 269 | 214 |
ドクターへの苦情 | 18.4% (44) |
29.4% (80) |
28.2% (90) |
26.4% (70) |
22.8% (58) |
19.2% (127) |
22.3% (72) |
20.8% (48) |
22.3% (54) |
33.0% (97) |
23.4% (63) |
28.0% (60) |
ドクターの説明不足 | 18.0% (43) |
27.9% (76) |
20.4% (65) |
22.6% (60) |
29.1% (74) |
17.7% (117) |
23.8% (77) |
19.9% (46) |
21.5% (52) |
23.5% (69) |
16.7% (45) |
25.7% (55) |
医療不信 | 18.4% (44) |
19.9% (54) |
20.4% (65) |
23.8% (63) |
17.7% (45) |
15.8% (104) |
19.2% (62) |
17.7% (41) |
16.1% (39) |
26.2% (77) |
21.2% (57) |
19.6% (42) |
医療費 | 19.2% (46) |
11.0% (30) |
16.6% (53) |
10.9% (29) |
6.3% (16) |
5.5% (36) |
20.4% (66) |
15.2% (35) |
12.0% (29) |
9.2% (27) |
18.2% (49) |
14.5% (31) |
法的解決や示談交渉 | 10.9% (26) |
11.0% (30) |
10.7% (34) |
13.2% (35) |
15.0% (38) |
8.6% (57) |
12.7% (41) |
7.4% (17) |
11.6% (28) |
16.7% (49) |
10.8% (29) |
12.1% (26) |
薬に関すること | 9.6% (23) |
7.7% (21) |
10.7% (34) |
4.5% (12) |
8.7% (22) |
17.9% (118) |
7.1% (23) |
9.5% (22) |
8.7% (21) |
7.5% (22) |
5.9% (16) |
4.7% (10) |
育児関係 | 9.6% (23) |
9.2% (25) |
10.3% (33) |
5.7% (15) |
8.3% (21) |
3.0% (20) |
5.9% (19) |
4.8% (11) |
3.7% (9) |
1.7% (5) |
5.6% (15) |
7.9% (17) |
その他の医療者への苦情 | 2.1% (5) |
6.3% (17) |
4.7% (15) |
5.7% (15) |
4.3% (11) |
4.8% (32) |
3.7% (12) |
5.6% (13) |
5.0% (12) |
4.4% (13) |
3.3% (9) |
3.7% (8) |
セカンド・オピニオン | 3.3% (8) |
5.1% (14) |
4.1% (13) |
2.6% (7) |
5.9% (15) |
6.4% (42) |
3.1% (10) |
1.7% (4) |
4.5% (11) |
3.7% (11) |
4.5% (12) |
3.3% (7) |
ナースへの苦情 | 4.6% (11) |
6.6% (18) |
4.4% (14) |
4.5% (12) |
4.7% (12) |
3.0% (20) |
2.5% (8) |
3.5% (8) |
2.5% (6) |
4.4% (13) |
4.8% (13) |
3.3% (7) |
情報開示 | 0.8% (2) |
1.1% (3) |
2.5% (8) |
0.4% (1) |
1.6% (4) |
1.4% (9) |
0.9% (3) |
3.0% (7) |
2.5% (6) |
2.0% (6) |
0.4% (1) |
0.5% (1) |
院内感染 | 0.8% (2) |
1.8% (5) |
2.5% (8) |
1.1% (3) |
0% (0) |
0.6% (4) |
0% (0) |
2.2% (5) |
0.8% (2) |
1.4% (4) |
1.1% (3) |
0.9% (2) |
介護保険 | 0% (0) |
0% (0) |
0% (0) |
0.4% (1) |
0.4% (1) |
0.6% (4) |
1.2% (4) |
0.9% (2) |
0% (0) |
0.3% (1) |
0.7% (2) |
0% (0) |
2005年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 294 | 253 | 376 | 271 | 304 | 673 | 273 | 263 | 234 | 274 | 289 | 211 |
ドクターへの苦情 | 17.0% (50) |
23.7% (60) |
33.2% (125) |
23.6% (64) |
22.0% (67) |
17.5% (118) |
26.4% (72) |
20.9% (55) |
27.8% (65) |
26.3% (72) |
26.0% (75) |
29.9% (63) |
医療不信 | 21.8% (64) |
19.4% (49) |
25.8% (97) |
22.5% (61) |
25.0% (76) |
14.3% (96) |
20.9% (57) |
22.4% (59) |
22.2% (52) |
27.4% (75) |
24.2% (70) |
22.7% (48) |
ドクターの説明不足 | 16.0% (47) |
23.3% (59) |
28.5% (107) |
21.4% (58) |
17.4% (53) |
15.2% (102) |
22.0% (60) |
17.1% (45) |
26.1% (61) |
30.3% (83) |
26.0% (75) |
25.1% (53) |
法的解決や示談交渉 | 10.9% (32) |
12.3% (31) |
13.3% (50) |
10.7% (29) |
11.2% (34) |
4.8% (32) |
16.1% (44) |
9.9% (26) |
13.7% (32) |
13.5% (37) |
10.0% (29) |
10.4% (22) |
医療費 | 6.8% (20) |
9.9% (25) |
11.2% (42) |
18.8% (51) |
9.9% (30) |
6.5% (44) |
12.1% (33) |
2.7% (7) |
9.0% (21) |
12.4% (34) |
11.1% (32) |
6.2% (13) |
薬に関すること | 7.8% (23) |
14.6% (37) |
10.6% (40) |
7.4% (20) |
6.3% (19) |
7.4% (50) |
5.1% (14) |
4.6% (12) |
7.3% (17) |
7.3% (20) |
8.0% (23) |
6.6% (14) |
育児相談 | 8.5% (25) |
10.7% (27) |
8.2% (31) |
5.5% (15) |
8.6% (26) |
4.9% (33) |
6.6% (18) |
7.6% (20) |
6.4% (15) |
3.6% (10) |
9.0% (26) |
10.9% (23) |
セカンド・オピニオン | 2.0% (6) |
4.7% (12) |
4.8% (18) |
3.0% (8) |
3.6% (11) |
5.1% (34) |
4.0% (11) |
1.9% (5) |
5.1% (12) |
5.1% (14) |
5.9% (17) |
4.3% (9) |
その他の医療者への苦情 | 0.3% (1) |
8.3% (21) |
5.9% (22) |
3.3% (9) |
4.9% (15) |
1.5% (10) |
3.3% (9) |
2.7% (7) |
6.8% (16) |
5.8% (16) |
5.5% (16) |
2.4% (5) |
ナースへの苦情 | 2.7% (8) |
3.2% (8) |
5.6% (21) |
3.3% (9) |
4.9% (15) |
2.4% (16) |
5.5% (15) |
0.8% (2) |
2.1% (5) |
4.7% (13) |
3.5% (10) |
5.7% (12) |
情報開示 | 0% (0) |
2.0% (5) |
3.2% (12) |
0.7% (2) |
2.3% (7) |
0.1% (1) |
1.1% (3) |
0.4% (1) |
0.9% (2) |
1.8% (5) |
0.3% (1) |
0% (0) |
院内感染 | 0.7% (2) |
0.8% (2) |
1.1% (4) |
0.7% (2) |
0% (0) |
0.1% (1) |
1.1% (3) |
0.8% (2) |
0% (0) |
1.5% (4) |
0.7% (2) |
0.9% (2) |
介護保険 | 0.3% (1) |
0.8% (2) |
0.3% (1) |
0% (0) |
0% (0) |
0.3% (2) |
0.4% (1) |
0% (0) |
0% (0) |
1.5% (4) |
0.7% (2) |
0% (0) |
2004年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 367 | 371 | 367 | 332 | 326 | 332 | 309 | 242 | 276 | 258 | 289 | 311 |
医療不信 | 17.4% (64) |
14.6% (54) |
15.3% (56) |
21.4% (71) |
22.1% (72) |
22.9% (76) |
19.1% (59) |
17.8% (43) |
22.1% (61) |
23.3% (60) |
17.6% (51) |
16.4% (51) |
ドクターの説明不足 | 8.4% (31) |
12.9% (48) |
14.4% (53) |
13.9% (46) |
14.7% (48) |
15.7% (52) |
15.2% (47) |
19.8% (48) |
14.1% (39) |
19.8% (51) |
13.8% (40) |
10.0% (31) |
法的解決や示談交渉 | 7.6% (28) |
9.4% (35) |
8.4% (31) |
10.8% (36) |
10.1% (33) |
10.5% (35) |
12.3% (38) |
11.2% (27) |
8.0% (22) |
14.7% (38) |
12.1% (35) |
9.3% (29) |
薬に関すること | 4.4% (16) |
6.7% (25) |
3.8% (14) |
5.7% (19) |
7.1% (23) |
4.5% (15) |
3.2% (10) |
5.8% (14) |
5.4% (15) |
5.8% (15) |
5.2% (15) |
25.7% (80) |
差額ベッド料 | 13.1% (48) |
8.6% (32) |
7.9% (29) |
4.8% (16) |
5.8% (19) |
5.4% (18) |
5.2% (16) |
4.1% (10) |
3.3% (9) |
2.3% (6) |
2.8% (8) |
4.5% (14) |
医療費について | 3.8% (14) |
2.7% (10) |
3.8% (14) |
3.9% (13) |
5.5% (18) |
3.6% (12) |
4.5% (14) |
2.9% (7) |
4.7% (13) |
3.9% (10) |
3.1% (9) |
2.9% (9) |
ナースへの苦情 | 2.2% (8) |
1.6% (6) |
3.8% (14) |
1.5% (5) |
1.2% (4) |
3.3% (11) |
3.6% (11) |
3.7% (9) |
2.9% (8) |
4.3% (11) |
4.2% (12) |
1.3% (4) |
セカンド・オピニオン | 2.2% (8) |
1.9% (7) |
1.9% (7) |
2.7% (9) |
4.0% (13) |
1.5% (5) |
3.6% (11) |
2.5% (6) |
2.5% (7) |
2.3% (6) |
2.1% (6) |
1.6% (5) |
情報開示 | 0.8% (3) |
0.3% (1) |
0.8% (3) |
0.9% (3) |
2.1% (7) |
0.9% (3) |
1.6% (5) |
0.8% (2) |
1.1% (3) |
1.9% (5) |
2.1% (6) |
1.3% (4) |
院内感染(MRSA)など | 1.1% (4) |
0% (0) |
0.8% (3) |
0.9% (3) |
0.6% (2) |
0.3% (1) |
0.6% (2) |
0.8% (2) |
0.7% (2) |
0.4% (1) |
1.0% (3) |
0.6% (2) |
介護保険 | 0% (0) |
0.5% (2) |
0% (0) |
0.3% (1) |
0.6% (2) |
1.2% (4) |
0.3% (1) |
0% (0) |
0% (0) |
1.2% (3) |
0.7% (2) |
0% (0 |
2003年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 295 | 267 | 330 | 286 | 359 | 322 | 345 | 270 | 351 | 480 | 336 | 280 |
医療不信 | 28.5% (84) |
39.0% (104) |
28.2% (93) |
30.8% (88) |
25.3% (91) |
24.6% (110) |
24.1% (83) |
18.5% (50) |
16.0% (56) |
18.1% (87) |
17.9% (60) |
19.6% (55) |
ドクターの説明不足 | 18.6% (55) |
13.5% (36) |
18.2% (60) |
23.4% (67) |
19.2% (69) |
13.4% (60) |
19.1% (66) |
16.7% (45) |
13.4% (47) |
12.1% (58) |
11.0% (37) |
10.4% (29) |
法的解決や示談交渉 | 11.1% (33) |
18.4% (49) |
13.0% (43) |
10.5% (30) |
9.1% (33) |
11.2% (50) |
14.5% (50) |
15.6% (42) |
9.7% (34) |
6.3% (30) |
13.1% (44) |
10.0% (28) |
薬に関すること | 6.1% (18) |
9.4% (25) |
5.1% (17) |
2.4% (7) |
6.1% (22) |
8.7% (39) |
5.5% (19) |
7.4% (20) |
1.7% (6) |
5.6% (27) |
6.3% (21) |
5.0% (14) |
差額ベッド料 | 9.5% (28) |
4.9% (13) |
8.5% (28) |
3.1% (9) |
3.9% (14) |
4.5% (20) |
5.2% (18) |
2.6% (7) |
4.0% (14) |
3.8% (18) |
5.1% (17) |
6.4% (18) |
セカンド・オピニオン | 4.1% (12) |
2.2% (6) |
3.9% (13) |
3.8% (11) |
7.5% (27) |
7.1% (32) |
3.8% (13) |
5.6% (15) |
3.1% (11) |
3.3% (16) |
3.3% (11) |
2.5% (7) |
医療費について | 3.4% (10) |
6.7% (18) |
2.7% (9) |
3.8% (11) |
4.2% (15) |
2.7% (12) |
5.2% (18) |
3.3% (9) |
4.0% (14) |
1.7% (8) |
3.9% (13) |
2.5% (7) |
ナースへの苦情 | 1.4% (4) |
2.2% (6) |
1.5% (5) |
0.7% (2) |
1.9% (7) |
2.0% (9) |
4.1% (14) |
1.9% (5) |
1.7% (6) |
0.8% (4) |
1.8% (6) |
2.5% (7) |
院内感染(MRSA)など | 1.7% (5) |
3.7% (10) |
1.5% (5) |
0.7% (2) |
1.1% (4) |
1.8% (8) |
0.9% (3) |
1.9% (5) |
1.4% (5) |
1.3% (6) |
0.3% (1) |
0.7% (2) |
情報開示 | 2.4% (7) |
1.1% (3) |
0.3% (1) |
1.4% (4) |
0.8% (3) |
0.9% (4) |
1.2% (4) |
0.7% (2) |
0.6% (2) |
0% (0) |
3.3% (11) |
1.4% (4) |
介護保険 | 0% (0) |
1.5% (4) |
0.3% (1) |
1.0% (3) |
0.8% (3) |
0.4% (2) |
0.3% (1) |
0.7% (2) |
0% (0) |
0% (0) |
0.3% (1) |
2.1% (6) |
2002年 | 1月 | 2月 | 3月 | 4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 |
---|---|---|---|---|---|---|---|---|---|---|---|---|
その月の電話相談件数 | 233 | 215 | 245 | 202 | 223 | 265 | 263 | 280 | 252 | 336 | 280 | 256 |
医療不信 | 21.0% (49) |
22.3% (48) |
21.6% (53) |
25.7% (52) |
19.7% (44) |
20.8% (55) |
26.2% (130) |
29.3% (82) |
26.2% (66) |
29.5% (99) |
28.6% (80) |
22.7% (58) |
ドクターの説明不足 | 18.9% (44) |
15.3% (33) |
16.3% (40) |
17.8% (36) |
14.3% (32) |
18.1% (48) |
21.1% (105) |
12.5% (35) |
21.0% (53) |
22.0% (74) |
23.2% (65) |
19.5% (50) |
法的解決や示談交渉 | 7.8% (18) |
10.2% (22) |
4.9% (12) |
7.4% (15) |
4.0% (9) |
6.0% (16) |
7.0% (35) |
18.9% (53) |
21.0% (53) |
17.3% (58) |
14.3% (40) |
12.5% (32) |
薬に関すること | 6.0% (14) |
8.4% (18) |
4.9% (12) |
4.5% (9) |
6.3% (14) |
5.7% (15) |
6.5% (60) |
5.0% (14) |
4.4% (11) |
4.8% (16) |
3.6% (10) |
3.9% (10) |
医療費について | 6.0% (14) |
3.3% (7) |
2.0% (5) |
6.9% (14) |
3.6% (8) |
4.5% (12) |
2.6% (13) |
2.9% (8) |
5.6% (14) |
6.8% (23) |
3.6% (10) |
2.7% (7) |
差額ベッド料 | 2.1% (5) |
3.7% (8) |
4.1% (10) |
3.0% (6) |
6.3% (14) |
5.3% (14) |
2.6% (13) |
4.3% (12) |
3.6% (9) |
2.1% (7) |
1.4% (4) |
0.8% (2) |
セカンド・オピニオン | 0.4% (1) |
0.5% (1) |
3.3% (8) |
7.9% (16) |
2.2% (5) |
1.9% (5) |
6.0% (30) |
2.5% (7) |
3.6% (9) |
2.7% (9) |
5.0% (14) |
2.7% (7) |
ナースへの苦情 | 1.7% (4) |
4.2% (9) |
2.0% (5) |
3.5% (7) |
0.9% (2) |
1.1% (3) |
3.0% (15) |
2.9% (8) |
2.8% (7) |
1.5% (5) |
1.4% (4) |
1.2% (3) |
情報開示 | 2.1% (5) |
2.3% (5) |
0.4% (1) |
0.5% (1) |
0.9% (2) |
0.8% (2) |
0.4% (2) |
0.4% (8) |
0.0% (4) |
0.6% (9) |
2.9% (6) |
0.4% (5) |
院内感染(MRSA)など | 0.4% (1) |
0.9% (2) |
0% (0) |
1.5% (3) |
0.9% (2) |
1.1% (3) |
0.2% (1) |
1.8% (5) |
0.8% (2) |
0.9% (3) |
2.5% (7) |
3.9% (10) |
介護保険 | 0.9% (2) |
0.9% (2) |
0% (0) |
0% (0) |
0.9% (2) |
0.4% (1) |
0.4% (2) |
0.4% (1) |
0.0% (0) |
0.6% (2) |
2.9% (8) |
0.4% (1) |